Frequently Asked Questions
Everything you need to know about your next style statement.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and intimate apparel cannot be returned unless faulty.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the specific fit notes in the product description.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days, and shipping costs are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and Google Pay. We also offer 'Buy Now, Pay Later' options via Afterpay and Klarna.
How should I care for my garments?
To ensure longevity, always follow the care label instructions inside the garment. We recommend washing most items in cold water and air-drying to maintain fabric integrity and color vibrancy.